During a gate review meeting, the deliverable was rejected by the customer.
Part 1: Place the tasks in the correct order based on the project change control process (Step 1 to Step 4). The available tasks are: Perform a demonstration; Define new requirements and record changes; Update and test the deliverable; Consult the RACI matrix; Assess the schedule, risk, and cost; Obtain a sign off; Make an announcement on the company portal.
Part 2: Select the proper document(s) to be updated: Risk register, Schedule, Statement of work, Organizational chart, Change log, Issues log, WBS dictionary.
Explanation
Step 1 is to define the new requirements from the customer's rejection and record the change, because change control starts by documenting the requested change. Step 2 is to assess its impact on schedule, risk and cost so the change can be evaluated before work begins. Step 3 is to update and test the deliverable against the new requirements, and Step 4 is to demonstrate it to the customer for acceptance; consulting the RACI matrix and announcing on the company portal are not change control steps. For the documents, the statement of work changes because the agreed scope and requirements changed, the schedule changes because rework takes time, and the change log records the change and its decision. The organizational chart, issues log and WBS dictionary are not the documents that capture an approved scope change in this scenario, and the risk register is only updated if the assessment identifies new risks.
A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization's reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Choose two.)
A.Train users on the proper use of the system.Correct
B.Escalate the issue to the CCB.
C.Hold sessions to understand user challenges.Correct
D.Track system usage and report user activity.
E.Log the issue in the project risk register.
F.Create a memorandum of acceptable use.
Explanation
Holding sessions with the sales users reveals why they resist the system, and training them on its proper use addresses the most common adoption barrier and builds acceptance. Both are organizational change management activities that act directly on user reluctance. Logging the issue in the risk register only records it without understanding or resolving it, escalating to the change control board is for scope changes rather than adoption, and tracking usage or issuing an acceptable-use memo monitors or mandates behavior without winning acceptance.
Following a successful release, a project manager sent a survey to all stakeholders to gain an understanding of opportunity areas for the team. Which of the following can use the survey results as an input?
A.Daily stand-up
B.Project momentum
C.Performance feedbackCorrect
D.Meeting minutes
Explanation
A stakeholder survey on where the team can improve is direct input for performance feedback given to the team. A daily stand-up covers day-to-day progress and blockers, project momentum is not a process that takes inputs, and meeting minutes record what was discussed in a meeting rather than consuming survey results.
Which of the following is an activity that should be used in the closing phase of a project to support the project triple constraint?
A.Evaluating the project
B.Releasing the resources
C.Closing the contracts
D.Reconciling the budgetCorrect
Explanation
The triple constraint is scope, time and cost, and reconciling the budget at closing confirms the final cost against the baseline, which is one of the three constraints. Evaluating the project and capturing lessons learned are closing activities too, but they assess the project as a whole rather than one constraint. Releasing resources and closing contracts are administrative closure steps that do not measure scope, schedule or cost performance.
During a quality analysis review, the causes of several issues have been highlighted. Which of the following should the project manager use to identify the MOST important causes?
A.Ishikawa diagram
B.Scatter diagram
C.Pareto chartCorrect
D.Decision tree
Explanation
A Pareto chart ranks causes by how often they occur, applying the 80/20 rule so the few causes behind most problems stand out. An Ishikawa diagram identifies and groups possible causes but does not rank them, a scatter diagram shows the correlation between two variables, and a decision tree compares the outcomes of alternative choices.
Which of the following BEST describes how an organization should coordinate management of multiple related projects?
A.Apply the SDLC process.
B.Establish a program.Correct
C.Consult the CCB.
D.Use different frameworks.
Explanation
A program is a group of related projects managed in a coordinated way to obtain benefits not available from managing them separately. The SDLC is a development lifecycle for a single system, the change control board approves changes rather than coordinating projects, and using different frameworks would make coordination harder.
A project team gathers weekly to review its progress. Which of the following is the project manager MOST likely to have prepared to ensure team members who are absent remain informed about assignments?
A.Status report
B.Project plan
C.Change log
D.Meeting minutesCorrect
Explanation
Meeting minutes record what was discussed in the weekly meeting, including action items and who owns them, so absent members can catch up on their assignments. A status report summarizes overall progress for stakeholders, the project plan describes how the project will be run, and the change log tracks change requests.
A project manager prefers to have immediate contact with team members because it allows for faster response times and more interactive discussions. Which of the following communication methods should the project manager use?
A.SynchronousCorrect
B.Informal
C.Asynchronous
D.Formal
Explanation
Synchronous communication, such as calls, meetings or live chat, happens in real time, which gives immediate responses and interactive discussion. Asynchronous communication such as email lets people reply later, so responses are slower. Formal and informal describe the tone and structure of communication, not whether it happens in real time.
As part of the planning phase, a PM has defined tasks, durations, resources, and costs. Which of the following is the NEXT step in the process?
A.Update the work breakdown structure.
B.Review the backlog.
C.Seek baseline approval.Correct
D.Establish the resource pool.
Explanation
Once tasks, durations, resources and costs have been defined, the plan is complete enough to be baselined, so the next step is to get the scope, schedule and cost baselines approved by the sponsor and key stakeholders. The WBS was already used to define the tasks, so updating it is not the next step. Reviewing a backlog belongs to Agile iteration planning, and the resource pool was already settled when resources were assigned.
A project manager realizes that a project will not be completed on time due to resource constraints. Which of the following actions should the project manager take NEXT?
A.Trigger the contingency plan and communicate with the stakeholders.
B.Work with the functional managers to create a work-around.
C.Submit a change request to the change control board.Correct
D.Transfer the risk by hiring a new vendor who was successful on a previous project.
E.Set up an escalation meeting with the sponsor.
Explanation
A missed completion date means the approved schedule baseline can no longer be met, so the project manager should document the impact and submit a change request to the change control board for a decision on the new date, added resources or reduced scope. Triggering a contingency plan only applies when a risk response was planned for this case, and the question gives no sign one exists. A work-around with functional managers, a new vendor or an escalation meeting all skip the formal change control process that governs changes to the baseline.
By developing a project schedule, a PM has already validated the constraints, outlined the duration of the tasks and the phases, and confirmed the proper sequence and flow of the project. Which of the following activities still needs to be performed to complete the schedule?
A.Allocate resources.Correct
B.Determine the project budget.
C.Develop a communication plan.
D.Establish baselines.
Explanation
The schedule already has its constraints, durations, phases and sequence, so the remaining step is to estimate and assign resources to each activity, since resource availability determines whether the dates are achievable. Baselines are set only after the schedule is complete, including resources, and then approved. The budget and the communication plan are separate planning outputs, not part of finishing the schedule.
A PM has identified all the resources involved in a project. The next step is to identify which resources are responsible for which tasks. Which of the following should be used to document this information?
A.RFI
B.RACICorrect
C.WBS
D.SOW
Explanation
A RACI chart is a responsibility assignment matrix that maps each task or deliverable to the people who are Responsible, Accountable, Consulted and Informed. An RFI is a procurement document used to gather information from vendors. The WBS breaks the work into deliverables but does not assign people, and the SOW describes the contracted work rather than individual responsibilities.
During a staff meeting, a project manager voices a concern about the client billing rate for a particular engineer. Which of the following documents would the project manager need in order to find this information?
A.SLA
B.TOR
C.SOWCorrect
D.NDA
Explanation
The statement of work describes the work a vendor will perform, including deliverables, schedule and the pricing or billing rates for its labor, so the engineer's client billing rate would be found there. An SLA defines service levels such as uptime and response times, a TOR sets out a group's or project's purpose and structure, and an NDA covers confidentiality only.
Which of the following should occur when implementing an IT infrastructure change that takes risks into consideration?
A.Approving the change request
B.Developing a rollback planCorrect
C.Gathering necessary resources
D.Defining requirements
Explanation
A rollback (backout) plan is the risk mitigation for an IT infrastructure change: if the change fails or causes problems, it lets the team restore the previous working state quickly. Approving the change request, gathering resources and defining requirements are normal parts of the change process, but none of them addresses what happens if the change goes wrong.
During the stabilization phase for recently deployed software, an end user reports a bug that is compromising data integrity. Which of the following tools will the project manager MOST likely use?
A.Issue log
B.Defect logCorrect
C.Change log
D.Task board
Explanation
A bug found in deployed software is a defect, a flaw where the product does not meet its requirements, and it is recorded and tracked to resolution in the defect log. An issue log tracks broader project problems such as resource conflicts or blocked decisions, not product faults. A change log records approved changes, and a task board shows work status.
A project manager is in the closing phase of an IT asset refresh project that involves the disposal of several computers. The project sponsor notified the project manager that the company recently received a penalty as a result of disposing of some computers improperly. Which of the following should have been considered during initial planning to prevent this situation?
A.ESGCorrect
B.PHI
C.PII
D.ROIL
Explanation
Environmental, social and governance (ESG) considerations cover a project's environmental impact and regulatory compliance, including the proper and lawful disposal of e-waste such as old computers. Planning for ESG requirements up front would have ensured certified disposal and avoided the penalty. PHI and PII concern protecting health and personal data, and data sanitization was not the cause given. ROIL is a risks, opportunities, issues and lessons log, not a planning consideration for disposal regulations.
A project manager has been very diligent in maintaining the version control for the documentation of requirements. Which of the following tools is the project manager using?
A.Multiauthoring softwareCorrect
B.Word processor
C.Real-time polling
D.Conferencing platforms
Explanation
Multiauthoring software (for example a shared document library with real-time co-authoring) lets several people edit the same requirements document while automatically keeping version history, check-in/check-out and a record of who changed what. A plain word processor edits a single local file and does not by itself manage versions across contributors. Real-time polling and conferencing platforms are meeting and communication tools, not documentation tools.
The project team determines that software installation can only begin after the desktops have been installed and can be powered on. Which of the following dependencies does this represent?
A.External
B.Internal
C.MandatoryCorrect
D.Discretionary
Explanation
A mandatory (hard) dependency is inherent in the nature of the work: software cannot be installed on a desktop that has not been installed and powered on. A discretionary dependency is a preferred sequence the team chooses and could change. Internal and external describe whether the dependency lies inside or outside the project's control, and the question is about the logical necessity of the sequence, which makes it mandatory.
A hurricane delays the shipment of critical equipment for a project. Which of the following is BEST to use to document the effects of this delay?
A.Issue logCorrect
B.Gantt chart
C.Milestone chart
D.Change control log
Explanation
The hurricane delay has already happened, so it is an issue rather than a risk, and the issue log is where the event, its impact on the project, the owner and the resolution actions are documented. A Gantt chart or milestone chart may later be updated to show the new dates, but they do not document the cause and effects of the event. A change control log records requested changes and their approval, which may follow but is not the place to document the issue itself.
Due to budgetary and time constraints, a PM scheduled a meeting with all stakeholders during the planning phase to review the requirements and come to an agreement on the minimum viable product that would be acceptable. Which of the following would be used to document this input?
A.Project change management plan
B.Project management planCorrect
C.Project transition plan
D.Project communication plan
Explanation
The agreed requirements and the minimum viable product define the project's scope baseline, which is part of the project management plan along with the schedule and budget baselines that the constraints affect. The change management plan describes how changes are requested and approved, the transition plan covers handing the product over to operations, and the communication plan covers who receives what information and when. None of those is where the agreed scope is recorded.
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