Question
You have a Microsoft Teams Phone deployment.
You need to create two call queues named CQ1 and CQ2. The solution must meet the following requirements:
- CQ1 must balance incoming calls so that each call agent receives the same number of calls.
- Calls received by CQ2 must ring all call agents simultaneously.
What should you configure for each requirement? To answer, drag the appropriate routing methods to the correct requirements. Each routing method may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Explanation
Round robin balances incoming calls so that each agent receives the same number of calls from the queue, which meets the CQ1 requirement. Attendant routing rings all agents in the queue at the same time and the first to answer gets the call, which meets the CQ2 requirement. Serial routing rings agents one by one in list order, and longest idle sends each call to the agent who has been available the longest, so neither guarantees an equal count or simultaneous ringing.
