Question
The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.
Which two features should you implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. call queues Correct
- B. calling policies
- C. voice routing policies
- D. auto attendants Correct
- E. caller ID policies
Explanation
An auto attendant provides business hours and after-hours call flows, so calls can be routed differently outside working hours. A call queue distributes a call to a group of agents, which meets the need to route a call to multiple users. Calling policies control user calling features, voice routing policies select PSTN routes for Direct Routing, and caller ID policies change the outbound number displayed, so none of them provide hours-based routing or group distribution.
