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220-1201

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220-1201 — 20 free practice questions

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Question 1

A technician is troubleshooting an all-in-one laser printer that prints a vertical line when making copies and scans. When users print or receive faxes, the output from the printer is correct. Which of the following should the technician examine to determine the cause of the issue?
  • A. The pickup rollers
  • B. The corona wire
  • C. The document feeder Correct
  • D. The drum assembly

Explanation

The defect appears only when the scanner reads an original (copies and scans), while print jobs and received faxes come out clean, so the print engine is fine and the fault is in the scan path. A vertical line on copies is typically caused by debris on the document feeder's scan glass strip, which every page passes over at the same point. The drum assembly and corona wire are part of the print engine and would affect every printed page, including print jobs and faxes, and pickup rollers cause feed problems rather than lines.

Question 2

Which of the following is an advantage of using a hybrid cloud instead of a public cloud?
  • A. Ability to reduce management overhead
  • B. Ability to use cross-platform virtualization
  • C. Ability to meet data residency requirements Correct
  • D. Ability to leverage IaaS and PaaS

Explanation

A hybrid cloud keeps some workloads and data on private, on-premises or in-region infrastructure, so an organization can store regulated data where law or policy requires while still using public cloud services. A public cloud alone also offers IaaS, PaaS and cross-platform virtualization, so those are not hybrid-specific advantages. A hybrid model usually adds management overhead rather than reducing it.

Question 3

A technician is troubleshooting a desktop PC that is plugged into a UPS. The PC loses the system date/time after every power outage. Which of the following should the technician do to resolve the issue? (Choose two.)
  • A. Run a BIOS update.
  • B. Swap out the RAM.
  • C. Disable NTP in the OS.
  • D. Repair the backup power source. Correct
  • E. Replace the CMOS battery. Correct
  • F. Install a surge protector.

Explanation

The real-time clock settings survive power loss only while the CMOS battery is good, so a PC that forgets its date and time after outages needs a new CMOS battery. The PC is also on a UPS, which should have kept it powered through the outage; because it lost power, the UPS (the backup power source) is failing and must be repaired or its battery replaced. A BIOS update, new RAM or a surge protector does not keep the clock running, and disabling NTP would remove the only way the OS can correct the time.

Question 4

A network administrator must ensure that a printer will still be assigned a specific IP address even if all addresses are depleted. Which of the following network configuration concepts is this describing?
  • A. VLAN
  • B. Lease
  • C. Reservation Correct
  • D. Exclusion

Explanation

A DHCP reservation ties a specific IP address to a client (usually by MAC address), so that client always receives the same address and it is never handed to another device, even when the rest of the pool is used up. An exclusion removes addresses from the pool so DHCP never assigns them at all, which would not give the printer that address. A lease is the time-limited assignment of any address, and a VLAN is a layer 2 segmentation method.

Question 5

A user is having issues when charging a device with a Lightning cable. The cable is not recognized when it is plugged into the device. This issue is usually resolved by flipping the cable over. This issue does not occur with other devices of the same type. Which of the following would most likely cause the issue?
  • A. The device needs to be restarted.
  • B. The battery may be swelling and needs inspection.
  • C. The cable is failing and needs to be replaced.
  • D. The charging port is dirty or damaged. Correct

Explanation

The problem happens only with this one device and is fixed by reseating the cable the other way, which points to lint, debris or a damaged contact in the device's Lightning port preventing a solid connection on one side. A failing cable would show the same problem on other devices, a restart does not change a physical connection, and a swelling battery causes case bulging or screen lift rather than an unrecognized cable.

Question 6

Which of the following servers is used to collect data and information about events from a network-connected host?
  • A. DNS
  • B. Mail
  • C. Print
  • D. Syslog Correct

Explanation

A syslog server is a collector that receives event notification messages sent by network devices and hosts, so events can be stored and analyzed centrally. DNS resolves names to addresses, a mail server handles email, and a print server manages print queues; none of them collects event logs.

Question 7

A technician observes slow startup times on a laptop. Which of the following is most likely causing the issue?
  • A. HDD Correct
  • B. RAM
  • C. NIC
  • D. BIOS

Explanation

Boot time depends heavily on how fast the OS and startup files can be read from storage, and a mechanical HDD (or a failing one) is the most common cause of slow startups; replacing it with an SSD typically shortens boot time dramatically. Insufficient RAM mainly slows multitasking after boot, a NIC does not affect local startup, and BIOS problems usually cause POST failures rather than a slow load.

Question 8

A customer reports their tablet was recently dropped on the ground. The tablet has a small crack in one corner of the display, and it does not charge when plugged in. Which of the following should a technician do first?
  • A. Perform a hard restart.
  • B. Replace the battery.
  • C. Inspect the USB-C port for damage. Correct
  • D. Run diagnostics on the digitizer.

Explanation

After a drop, a device that suddenly will not charge most likely has physical damage to its charging port, so the technician should first inspect the USB-C port, a quick, non-invasive check that follows the troubleshooting step of identifying the problem before changing parts. Replacing the battery is a costly step taken before the simpler cause is ruled out, a hard restart does not address a charging fault, and the digitizer handles touch input, not charging.

Question 9

A technician needs to select PC components with a minimal number of visible internal cables. Which of the following should the technician use?
  • A. SATA drive connections
  • B. Liquid cooling
  • C. Modular power supply Correct
  • D. Wireless NIC

Explanation

A modular power supply lets the technician attach only the power cables the build actually needs, so unused cables are not left bundled inside the case. SATA drive connections add data and power cables rather than removing them. Liquid cooling adds tubing and pump wiring, and a wireless NIC only removes an external network cable, not internal ones.

Question 10

A user is traveling internationally. They can make and receive phone calls but cannot send or receive email. Which of the following would most likely resolve this issue?
  • A. Disabling the GPS
  • B. Enabling data roaming Correct
  • C. Configuring 4G usage only
  • D. Connecting using a hotspot

Explanation

Calls work over the cellular voice service, but email needs mobile data, and most phones turn off cellular data automatically when they are outside the home carrier's network. Enabling data roaming lets the phone use the foreign carrier's data network so email can sync. Disabling GPS has no effect on data, forcing 4G only does not help if data is blocked while roaming, and a hotspot is a way to share a connection rather than the fix for the phone's missing data.

Question 11

Which of the following should be used when installing network cabling above a drop ceiling that is part of the shared air space?
  • A. Shielded twisted
  • B. Plenum-rated Correct
  • C. Optical
  • D. Coaxial

Explanation

The space above a drop ceiling that is part of the building's air-handling system is a plenum, and cable run there must be plenum-rated. Plenum jackets resist flame spread and give off less toxic smoke if they burn. Shielding (STP), fiber and coaxial describe what the cable is made of or how it carries signal, and none of them makes a cable fire-rated for an air-handling space.

Question 12

While using a computer, a user reports that the system fan begins running loudly and the display starts to distort. Which of the following is occurring?
  • A. Overheating Correct
  • B. Sluggish performance
  • C. Overclocking CPU
  • D. Crashing applications

Explanation

A fan that suddenly runs at full speed shows the system is trying to shed heat, and a distorted display is a common sign that the GPU or other components are overheating. Overclocking can lead to overheating, but the symptoms described are the overheating itself. Sluggish performance and crashing applications are possible results of heat, not what explains a loud fan plus display artifacts.

Question 13

Which of the following is a common feature of managed switches?
  • A. Remote device power delivery
  • B. Port VLAN assignment Correct
  • C. Content filtering
  • D. Load balancing

Explanation

Managed switches can be configured, and assigning ports to VLANs is one of their defining features. Remote power delivery (PoE) depends on the switch's hardware and is also found on unmanaged switches. Content filtering belongs to firewalls and proxies, and load balancing belongs to dedicated load balancers, not to typical switches.

Question 14

Which of the following is a characteristic of Type 2 hypervisors?
  • A. Bare-metal installation
  • B. Need for an underlying OS Correct
  • C. Local management only
  • D. Specific hardware requirements

Explanation

A Type 2 (hosted) hypervisor runs as an application on top of an existing operating system, such as Windows or macOS, so it needs an underlying OS. Bare-metal installation describes a Type 1 hypervisor such as Hyper-V, which runs directly on the hardware. Type 2 hypervisors are not limited to local management, and specific hardware requirements are more typical of Type 1 platforms.

Question 15

Which of the following port numbers is used for a file transfer?
  • A. 21 Correct
  • B. 53
  • C. 68
  • D. 389

Explanation

FTP (File Transfer Protocol) uses TCP port 21 for its control connection, with port 20 as its default data port in active mode. Port 53 is DNS, port 68 is the DHCP client port, and port 389 is LDAP. None of those three is used to transfer files.

Question 16

A user wants to print files from an overseas office using a shared network folder. The user's laptop has no public-facing internet connectivity. Which of the following can be used to print from the shared network folder?
  • A. ADF
  • B. USB
  • C. PCL
  • D. SMB Correct

Explanation

SMB (Server Message Block) is the protocol Windows uses to share files and printers over a network, so the user can open the shared network folder and print its files through the internal network without public internet access. An ADF is the automatic document feeder on a scanner or copier, USB is a local cable connection, and PCL is a printer command language rather than a way to reach a remote shared folder.

Question 17

A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?
  • A. Use the Add New Hardware assistant to add the monitor and set up the required settings.
  • B. Purchase a docking station to connect both the laptop and the monitor.
  • C. Configure the Windows tiling feature to display multiple windows.
  • D. Go to the Display settings and configure the external monitor as extended. Correct

Explanation

In Windows the default for a newly connected display is often Duplicate, which mirrors the laptop screen. Changing the multiple-displays setting in Settings > System > Display (or pressing Windows key + P) to Extend spreads the desktop across both screens so each shows different content. No extra driver wizard or docking station is needed because the monitor is already detected, and window tiling (Snap) arranges windows on a screen but does not change mirroring.

Question 18

Which of the following best represents the purpose of NFC?
  • A. Wired connections between several devices
  • B. Short-distance wireless connections between two devices Correct
  • C. Wireless connections between multiple devices at once
  • D. Direct connection of two computers for file sharing

Explanation

NFC (near-field communication) is a short-range wireless technology that works when two devices are brought within a few centimetres of each other, for example to tap-to-pay or pair devices. It is not wired, and its tiny range makes it unsuitable for connecting many devices at once; that is the role of technologies such as Wi-Fi. Direct computer-to-computer file sharing over a cable or network is not what NFC is designed for.

Question 19

A group of friends is gathering in a room to play video games. One of the friends has a game server. Which of the following network types should the group use so they can all connect to the same server and the internet?
  • A. SAN
  • B. MAN
  • C. LAN Correct
  • D. PAN

Explanation

Devices in the same room or building connect through a local area network, which lets them reach a local server and share one internet connection through the router. A MAN spans a city or campus, a SAN is a dedicated storage network for servers, and a PAN covers only a single person's devices, such as Bluetooth accessories.

Question 20

Which of the following can a user utilize to share their mobile phone connection with their laptop?
  • A. IR
  • B. NFC
  • C. Wi-Fi Direct
  • D. Tethering Correct

Explanation

Tethering, also called a mobile hotspot, shares the phone's cellular data connection with other devices such as a laptop over Wi-Fi, Bluetooth or USB. NFC and IR are very short-range technologies used for pairing, payments or remote control, not for sharing an internet connection. Wi-Fi Direct connects two devices to each other for data transfer but does not by itself share the phone's internet connection.

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