Question
A customer reports their tablet was recently dropped on the ground. The tablet has a small crack in one corner of the display, and it does not charge when plugged in. Which of the following should a technician do first?
- A. Perform a hard restart.
- B. Replace the battery.
- C. Inspect the USB-C port for damage. Correct
- D. Run diagnostics on the digitizer.
Explanation
After a drop, a device that suddenly will not charge most likely has physical damage to its charging port, so the technician should first inspect the USB-C port, a quick, non-invasive check that follows the troubleshooting step of identifying the problem before changing parts. Replacing the battery is a costly step taken before the simpler cause is ruled out, a hard restart does not address a charging fault, and the digitizer handles touch input, not charging.
