Question
A user is having issues when charging a device with a Lightning cable. The cable is not recognized when it is plugged into the device. This issue is usually resolved by flipping the cable over. This issue does not occur with other devices of the same type. Which of the following would most likely cause the issue?
- A. The device needs to be restarted.
- B. The battery may be swelling and needs inspection.
- C. The cable is failing and needs to be replaced.
- D. The charging port is dirty or damaged. Correct
Explanation
The problem happens only with this one device and is fixed by reseating the cable the other way, which points to lint, debris or a damaged contact in the device's Lightning port preventing a solid connection on one side. A failing cable would show the same problem on other devices, a restart does not change a physical connection, and a swelling battery causes case bulging or screen lift rather than an unrecognized cable.
