Question
You plan to create a Power Virtual Agents bot.
The bot has the following requirements:
• Ensure that user responses are available to any topic.
• Recognize a list of words from spoken language of users.
You need to configure the bot.
Which features should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Explanation
User responses are available to any topic: Global variable — In Power Virtual Agents, a variable created inside a topic is scoped to that topic only, so its value is lost when the conversation moves elsewhere. Promoting it to a global variable makes the stored user response persist for the whole conversation and be readable and writable from any other topic; "Bot variable" is not the feature name used for this scoping (global variables are the mechanism), and an entity classifies input rather than storing it across topics.
Recognize a list of words from spoken language: Entity — Entities are the natural-language understanding building blocks that let the bot recognize a defined list of values and their synonyms in whatever a user says, including closed lists you author as a custom list entity. A topic is only a conversation path triggered by trigger phrases, and a variable merely holds a value once it has been extracted, so neither performs the recognition itself.
