Question
You create a Power Virtual Agents bot.
You observe that the bot is not able to recognize input from some users.
You need to configure the bot response for unrecognized input from users.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Connect to a different channel.
- B. Display a system-defined error message.
- C. Use a fallback topic. Correct
- D. Transfer to an agent. Correct
Explanation
Use a fallback topic (C): the system Fallback topic is triggered On Unknown Intent when user input does not match any topic. You can customize it, for example by adding a catch-all response, calling a flow, or redirecting to another topic. Transfer to an agent (D): when the bot still cannot work out the intent after asking the user to rephrase, it hands the conversation to a live agent through the Escalate system topic. Configuring that hand-off is also a complete way to respond to unrecognized input. Connecting a different channel does not change how unrecognized input is handled, and there is no system-defined error message to configure for this case.
