Question
You deploy a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for Customer Service.
You observe that the chatbot is not able to recognize the questions asked by users.
You need to ensure that the chatbot can respond to unrecognized questions. The solution must minimize administrative effort.
What should you do?
- A. Add a fallback topic. Correct
- B. Create new topics.
- C. Create an entity.
- D. Modify the Escalate system topic.
Explanation
Adding a fallback topic is the correct approach as it allows the chatbot to handle and respond to questions that do not match any existing topics, thereby minimizing administrative effort by not requiring the creation of new specific topics for each possible question.
