Question
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You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use multiple choice options for Identify in the question and create options that represent each of the age groups.
Does the solution meet the goal?
- A. Yes Correct
- B. No
Explanation
The solution meets the goal because using multiple choice options allows the chatbot to categorize customers into predefined age groups effectively. Each customer can select one option that best represents their age, ensuring accurate group determination.
