Question
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You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to determine the age group.
Does the solution meet the goal?
- A. Yes
- B. No Correct
Explanation
The solution does not meet the goal because using Date and time for Identify in the question is not appropriate for determining age groups. Instead, the chatbot should ask for the customer's age directly and use conditional logic to determine the correct age group based on the provided age.
