Question
You use Dynamics 365 Customer Service.
You need to create business process flows.
Which three entities can you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Goal
- B. Case Correct
- C. Letter Correct
- D. Social activity Correct
- E. Rollup queries
Explanation
Business process flows work with all custom tables and with a fixed list of standard tables. Case, Letter and Social Activity are on that list. Goal and Rollup Query are not, so you cannot build a business process flow on them.
