Question
You are configuring a single business process flow in Dynamics 365 Customer Service.
You need to design the business process flow.
What should you do?
- A. Merge peer branches to a single stage when merging branches. Correct
- B. Span the process across 10 unique entities.
- C. Combine multiple conditions in a rule by using both the AND and OR operators.
- D. Use 40 steps per stage.
Explanation
When you merge branches, all peer branches must merge to a single stage (or end the process), so A follows the design rules. A process can span at most five unique tables, not 10. A branching rule can combine conditions with AND or with OR, but not both. Each stage allows at most 30 steps, not 40.
