Microsoft

MB-230

Microsoft Dynamics 365 Customer Service Functional Consultant

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About This Exam

MB-230 is the exam for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It validates the ability to configure Dynamics 365 Customer Service: case management, knowledge management, queues and unified routing, entitlements and service-level agreements, scheduling, Omnichannel and voice channels, Copilot and analytics. It is for functional consultants who implement customer service solutions.

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