Question
You use Power Virtual Agents to create a bot that will answer and transfer help desk calls.
You create topics that contain nodes and functions. The company has the following requirements for the bot:
• When a caller states the word issue, help, or problem, the bot must respond with the question, “How can we help you today?”
• When the bot responds with the question, “How can we help you today?”, the bot must provide the caller with the choices of hardware, software, or other.
• When the caller asks a question, the bot must save the response so that it can perform an action on the response.
You need to configure the bot.
Which nodes or functions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Explanation
Caller states issue, help, or problem.: Trigger phrase — Trigger phrases are the sample utterances defined on a Power Virtual Agents topic, and the bot's natural language understanding model matches what the caller says against them to decide which topic to start; adding "issue", "help", and "problem" as trigger phrases is what causes the topic (and its opening "How can we help you today?" message) to fire. A Question node cannot start a conversation on its own — it only runs once a topic has already been triggered.
Bot provides choices.: Question — A Question node asks the caller something and can be configured with "Multiple choice options", which renders selectable options such as hardware, software, and other. A Message node is the wrong choice here because it only displays text to the caller and neither presents choices nor waits for a response.
Responses are temporarily saved.: Variable — Every Question node stores the caller's answer in a variable, which holds the value for the remainder of the conversation so later nodes, conditions, or actions can act on it. An Action would call a Power Automate flow or plugin to do work with a value, but it is the variable that actually retains the caller's response.
