Question
You plan to create classic workflows for process automation on the Account table.
The process automation has the following requirements:
• If the Account Name column changes, a custom column named Previous Name must be updated with the original value.
• If the Credit Limit column changes, an email must be sent to the record owner with the new value.
• Asynchronous processes must be used whenever possible.
You need to implement the process automation.
What is the minimum number of workflows you should use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Explanation
Background: 1. The Credit Limit notification only needs the new value and the record owner, both available after the change is saved, so it can run asynchronously in one background workflow triggered when the Credit Limit column changes. That meets the requirement to use asynchronous processes whenever possible.
Real-time: 1. Copying the original Account Name into Previous Name has to happen before the change is saved. Only a real-time workflow can be set to start Before the row's columns change (the pre-operation stage), when the old value is still available. A background workflow runs after the update is committed and would read only the new name. The two requirements need different execution modes, so they cannot be combined into a single workflow. The minimum is therefore one background workflow and one real-time workflow.
