Question
You need to design the chat solution to answer the inquiry from Guest1.
Which three components can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Variables
- B. Escalations Correct
- C. Smart match Correct
- D. Synonyms
- E. Topics Correct
Explanation
Escalations can route inquiries to appropriate handlers, Smart Match can automatically identify and respond to user queries based on predefined patterns, and Topics allow for categorizing and responding to specific types of questions. These components independently provide complete solutions for handling guest inquiries.
