Question
A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.
You need to determine how to design the chat solution to answer those questions.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Explanation
Identify and reference the company event a guest mentions.: Load the extracted topic into a variable — In a Power Virtual Agents chatbot, once the guest's phrase triggers the events topic, the value pulled from that trigger phrase must be stored in a variable so the bot can carry the specific event name through subsequent questions and pass it to the action that looks up the start time. Simply loading the response into a variable does not capture the topic-level extraction that identifies which company event was mentioned, and smart matching applies to matching user input against entity values rather than persisting the identified event for reuse.
Identify attributes for snow conditions.: Create a custom entity — Snow conditions (powder, packed, icy, slush, and similar terms) are not covered by the prebuilt entities, so you define a custom closed-list entity with those values and synonyms, which lets the bot recognize and extract the condition from natural language. A new topic only defines a conversation branch and a new variable only stores a value, neither of which teaches the bot how to recognize the domain-specific snow terminology in the first place.
