Question
You manage the Dynamics 365 Customer Service environment for an organization.
Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Microsoft Skype for Business Correct
- B. Microsoft Exchange Online Correct
- C. Microsoft OneNote
- D. Microsoft Yammer Correct
- E. Microsoft OneDrive for Business
Explanation
Without SharePoint, only integrations that do not depend on SharePoint document management can be used. Skype for Business (presence and click-to-call/IM, since replaced by Microsoft Teams) and Exchange Online (server-side synchronization of email, appointments and tasks) work without SharePoint, and Yammer (now Viva Engage) collaboration feeds were integrated directly with Dynamics 365. OneDrive for Business relies on server-based SharePoint integration and requires at least one active SharePoint site, and OneNote integration stores notebooks in SharePoint document locations, so neither can be implemented until SharePoint is deployed.
