Question
You are designing a chatbot for a sports outlet.
You need to complete the chatbot.
Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Explanation
Relate to a real-world object: Entities. An entity represents a real-world object or concept (such as a product, size, city or date), so the bot can recognize that information in what the user says.
Define the path and triggers: Topics. A topic holds the trigger phrases that start it and the conversation path (messages, questions and conditions) the bot follows.
Conditional routing: Variables. Variables store what the user answered or what the bot looked up during the conversation, and condition nodes test those values to send the conversation down different branches. Flows (Power Automate) call external actions and services; they don't do the routing inside a topic.
