Question
A customer has a support website that includes FAQ pages, knowledge articles, and support content.
You plan to leverage an existing Power Virtual Agents bot to enhance and streamline existing support functionality for the existing support portal.
You need to create topics from existing website content. The process must minimize human errors during topic creation.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Explanation
1. Capture suggested topics: in the Topics page, use the topic suggestions feature and point it at the support site's FAQ and knowledge pages so the bot extracts suggested topics from the existing content automatically, which avoids errors from authoring topics by hand.
2. Add selected topics to the chatbot: review the suggestions and add the ones you want; each is created as a topic with its trigger phrases and messages already filled in from the web content.
3. Enable the topics: topics added from suggestions are created turned off, so turn them on so the bot can use them in conversations.
Identifying pre-filled trigger phrases and the Automate icon are not required steps to create topics from existing website content.
