Question
A company uses a model-driven app. The app uses a workflow to send email. Emails are sent to new customers that enter an email address for the first time in the app.
Customers report that they do not receive an email after entering an email address.
You need to troubleshoot the issue.
In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Explanation
1. Clear the option to delete the workflow retention jobs — by default, completed (successful) workflow jobs are deleted automatically, so clearing Automatically delete completed workflow jobs keeps the process session records you need to troubleshoot.
2. Run the workflow — trigger it again (for example, by entering an email address on a record or running it on demand) so a new job is recorded.
3. Review the tab with the process sessions — the Process Sessions for the workflow show the status of each run and which step failed or was skipped, and why.
4. Edit the workflow — with the cause identified, deactivate and edit the workflow to correct its trigger or Send Email step, then activate it again.
