Question
A company uses a model-driven app for customer support.
The company has the following requirements for the app:
• Send an email in real-time to customers when they enter their email address.
• Send an email to customers at the same time every day for cases that are open for more than 24 hours.
The solution should require the least amount of customization.
You need to configure the model-driven app.
Which components should you use? To answer, drag the appropriate components to the requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Explanation
Send email to customer when email address entered: Classic workflow — a classic Dataverse workflow can run in real time (synchronously) when a column such as the email address changes, and it has a built-in Send Email step, so the requirement is met with configuration only. A PCF control or JavaScript would need code, which is more customization.
Send email at the same time every day: Power Automate flow — a cloud flow with a Recurrence (scheduled) trigger runs at a fixed time every day, can list the cases that have been open for more than 24 hours, and sends the emails. Classic workflows have no schedule trigger, and PCF controls and JavaScript only run when a user has a form open.
