Question
A company sells all types of bicycles, bicycle parts, and accessories. You are creating a chatbot by using Microsoft Power Virtual Agent for the bicycle shop.
When someone types in a bicycle brand name or terms such as helmet or shoes, the chatbot must automatically go to the accessories section of the chatbot.
You need to configure the chatbot functions.
Which two functions should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Entities Correct
- B. Fallback topic
- C. Smart matching
- D. Synonyms Correct
- E. Slot filling
Explanation
Entities (A) are used to define specific terms like bicycle brands and accessories that the chatbot should recognize. Synonyms (D) ensure that related terms are understood as equivalent, directing users effectively to the accessories section.
