Question
A company plans to implement a voice-enabled Power Virtual Agents bot.
The company has the following requirements for the bot:
• Recognize when a caller states Tennis or any variation of the word.
• Provide options when a caller states the name of a sport.
You need to configure the bot.
Which features should you use? To answer, select the appropriate options in the answer area.
Explanation
Recognize when caller states Tennis.: Entity — Entities are the Power Virtual Agents building block for identifying a real-world piece of information in what a caller says, and a closed list custom entity lets you define "Tennis" with synonyms and variations (tennis match, lawn tennis, and so on) plus smart matching, so spoken variants and misspellings still resolve to the same item. A Variable only stores a value once it has been captured and does nothing to recognize the word, and a Topic is matched on overall intent through trigger phrases rather than extracting a specific term.
Provide options when caller states name of sport.: Topic — A topic is the conversation path that gets triggered when the caller's utterance matches its trigger phrases, and its authoring canvas is where you add the question node with multiple choice options presented back to the caller. An Entity would only recognize the sport name without driving any conversation, and a Variable merely holds the caller's selection rather than presenting the choices.
