Question
You have a Microsoft Teams Phone deployment that has 10 offices. Each office has a Session Border Controller (SBC).
A user reports that she can make internal calls by using the dial pad, but cannot use the dial pad to make external calls.
What is a possible cause of the issue?
- A. The user is missing a validated emergency address
- B. The user has the incorrect voice routing policy applied Correct
- C. Enterprise Voice is disabled for the user
- D. The user has the incorrect Teams app setup policy applied
Explanation
The dial pad works and internal calls succeed, so the user is voice-enabled; external PSTN calls fail because the online voice routing policy assigned to her has no PSTN usage and route that sends the dialed numbers to an SBC. If Enterprise Voice were disabled, the user would not have PSTN dial pad calling at all, and a missing emergency address or the app setup policy does not block outbound PSTN calls.
