Question
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. The company has 300 users and all users have a Microsoft 365 E3 license.
All users in the company use Microsoft Teams for collaboration.
The company has hired a new technician to help with the management of Microsoft Teams.
You need to assign a role to the new technician to ensure that he can perform the following tasks for all users:
- Access, monitor, and troubleshoot call quality and reliability using data displayed in the Call Quality Dashboard (CQD).
- Use the advanced troubleshooting toolset to troubleshoot call quality issues.
Which of the following roles should you assign to the technician? The solution must minimize the assigned permissions.
- A. Teams Communications Support Specialist
- B. Teams Communications Administrator
- C. Teams Communications Support Engineer Correct
- D. Teams Service Administrator
Explanation
The Teams Communications Support Engineer role troubleshoots communications issues with the advanced troubleshooting toolset and can use CQD data down to the impacted users, and it does nothing more, so it meets both tasks with the least permissions. The Support Specialist role has only basic tools and can view only the specific user searched for. Teams Communications Administrator and Teams (Service) Administrator also cover these tasks but add management of meetings, voice and the whole Teams service.
