Question
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365.
All users in your company have a Microsoft 365 E5 license.
A user named User1 has the Microsoft Teams desktop client on his Windows 10 client computer.
User1 reports several problems when using Microsoft Teams.
You need to view the debug logs on User1's computer.
Which of the following actions should you perform to generate the debug logs?
- A. Press the following key combination: Ctrl+Alt+Shift+1. Correct
- B. Right click on the Teams icon and select Get Logs.
- C. Use Windows Event Viewer and browse to the Application Log.
- D. Run a Usage report in the Teams admin center.
Explanation
On a Windows computer, pressing Ctrl+Alt+Shift+1 in the Teams desktop client (or selecting Collect support files from the Teams icon in the system tray) generates the diagnostic logs and saves them to the Downloads folder. The application log in Event Viewer does not contain Teams debug logs, and a usage report in the Teams admin center shows organization-wide activity, not client diagnostics. Get logs was the tray menu name in the classic client; the current client calls it Collect support files.
