Question
You are a Dynamics 365 Customer Service administrator.
You need to manage business process flows.
What should you configure? To answer, select the appropriate configuration in the answer area.
Explanation
Specify the default process flow: use Order. When a table has more than one business process flow, Order Process Flow sets which process is automatically assigned to new records; the first flow in the order that the user has access to is used. Stages and steps define what is inside a flow, not which flow is the default.
Show actions that must be completed: use Step. A stage is a phase that groups steps, while each step is an item the representative completes, usually by filling in a column, and a step marked Required must be completed before the user can move to the next stage.
