Question
You are a Dynamics 365 Customer Service administrator.
You need to import cases from a file without applying routing rules.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Explanation
When bulk importing cases, you stop routing rules from being applied by adding a Route Case column to the import spreadsheet and setting it to No for every case that must not be routed, then saving and importing the file. Route Case is a field, so it must be a column, not a row. A value of Yes would route the case, which is the opposite of the requirement.
