Question
You are a customer service representative working with cases in Dynamics 365 Customer Service.
You need to manage multiple lists of cases.
Which actions should you perform? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Explanation
Create a list of cases that are one month old: a customer service representative can save a filtered view of cases as a personal view; creating system views requires customizer or administrator privileges, so the representative's own list is a personal view.
View multiple lists on a single screen: an interactive experience dashboard shows several streams (lists of records from views or queues) side by side on one screen. Grouping an editable grid only organizes the rows of a single list.
