Question
A customer uses Dynamics 365 Customer Service.
Customer service representatives must be able to create knowledge base articles.
You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use.
Which four actions must be performed in sequence to make knowledge base articles available to all customer service representatives when searching the knowledge base? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Explanation
The knowledge article lifecycle is: an author creates a draft article, marks it for review (status reason Needs Review), a reviewer with Approve permission approves it, and then it is published, after which it appears in knowledge search for all representatives. Associating a category, assigning the article or creating a major version are optional actions that do not enforce review, and an alternate key is a data import feature unrelated to publishing.
