Question
You create an app to manage customer service cases.
Cases entered in forms require different types of data to be stored in different types of columns.
You need to create forms for each of the following case types:
| Case type | Requirement |
|---|---|
| Case type A | A new case form that includes a timeline |
| Case type B | A new case form that includes a business process flow |
| Case type C | A new case form that can display case data on an interactive dashboard |
| Case type D | A new mobile-friendly case form that requires minimal fields for record creation |
| Case type E | A new mobile-friendly case form that displays the subject, case title, and status fields from a parent case |
Which form types should you create? To answer, drag the appropriate form types to meet the data entry requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Explanation
Case type A: main. The timeline control is added to main forms, which provide the full record view. Case type B: main. Business process flows are displayed at the top of main forms; other form types do not show them. Case type C: card. Card forms are compact forms used to show record data in interactive dashboard streams and views. Case type D: quick create. Quick create forms open as a short flyout or mobile pane containing only the essential columns needed to create a record. Case type E: quick view. A quick view form is embedded in another form through a lookup and displays read-only columns, such as subject, case title and status, from the related parent case.
