Question
You create a Power Virtual Agents chatbot to reduce the number of incoming support calls that require a live person.
The chatbot does not direct users to the correct information. You determine that this is because the chatbot is not able to identify which product a user is referring to in a conversation.
You need to present a list of products so that users can select the correct product.
What should you create?
- A. Table
- B. Variable
- C. Slot filling
- D. Entity Correct
Explanation
Creating an entity allows you to define a set of related terms or items, such as products, that users can select from. This aligns with the requirement to present a list of products for user selection in Power Virtual Agents.
