Question
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Explanation
Display system posts: Timeline — The Timeline control is the Dataverse/Dynamics 365 component that aggregates and renders the post feed for a record, including auto-generated system posts (created by workflows and record events) alongside user posts, notes, and activities, so adding a Timeline to the dashboard is what surfaces system posts to the user. IFrame only embeds external web content and Organization Insights reports on aggregate usage telemetry, so neither can display the post feed.
Display activities: Lists — On a Dynamics 365 dashboard, a list (a view-based grid component) is what you add to show activity records, pointing it at the Activity table and a view such as My Activities so the user sees tasks, phone calls, emails, and appointments. Relationship Insights and Social Insights surface derived engagement or social-listening analytics rather than the underlying activity records themselves.
