Question
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You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use age for Identify in the question and then add branches for each group that use conditional logic.
Does the solution meet the goal?
- A. Yes Correct
- B. No
Explanation
The solution meets the goal. Age is a prebuilt entity, so a Question node set to Identify Age pulls the customer's age out of their answer and saves it as a number in a variable. You can then add one Condition branch per age group. Each branch combines two number comparisons with And, for example Age is greater than or equal to 18 And Age is less than or equal to 25. The topic follows the branch whose condition is true, so every customer lands in the right group.
