Question
A company plans to create a Power Virtual Agents chatbot.
The bot has the following requirements:
• Prompt for a location of the customer and the call must be routed to a support agent for the location.
• Transfer support calls at each location to a support bot that uses the Bot Framework.
You need to configure the bot.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Explanation
Route to location: Topics. A topic holds the conversation path: a Question node asks the customer for their location, and condition branches then route the conversation to the support agent for that location. Variables and entities only store or recognize the answer; the routing logic itself lives in a topic.
Route to support bot: Skills. A Power Virtual Agents (Copilot Studio) bot calls a bot built with the Bot Framework by registering that bot as a skill and invoking it from a topic, which hands the conversation to it. A variable only stores a value and cannot transfer the conversation to another bot.
