Question
A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products.
The chatbots must prompt users to enter or select a product.
You need to store the product information so that it can be reused across all chatbots.
Where should you store the model data?
- A. Global variables
- B. Custom entities Correct
- C. Topics
- D. Multiple choice options
Explanation
A custom (closed list) entity holds a list of values, such as the 1,000+ product names with synonyms, that topics can use to prompt the user and recognize the product they enter or select; the same entity can be reused by every topic and recreated in other chatbots, instead of retyping the list in each question. Multiple choice options are defined inside a single question and suit only a few choices, not more than 1,000 products. Global variables store values captured during a conversation, not a predefined list of products, and topics define conversation paths rather than store data.
