Question
Your company processes customer support emails.
You need to implement an AI solution that automatically identifies mentions of people, organizations, and locations in the emails.
Which text analysis technique should you use?
- A. Named Entity Recognition (NER) Correct
- B. key phrase extraction
- C. sentiment analysis
- D. summarization
Explanation
Named Entity Recognition (NER) identifies and classifies specific real-world entities in text, such as people, organizations, and locations, which is exactly the requirement. Key phrase extraction only surfaces main talking points without categorizing them by type, sentiment analysis gauges positive or negative tone, and summarization condenses content. Only NER labels the mentioned entities by category.
