Question
A financial services company uses Microsoft Dynamics 365 Finance.
Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases.
You need to recommend an automation solution for the review process. The solution must ensure that escalations reach a human analyst for final decision making. What should you recommend?
- A. Deploy an autonomous agent that closes non-fraud cases automatically.
- B. Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies.
- C. Configure a task agent to generate fraud risk scores for the human analyst to review. Correct
- D. Export the data to a data lake for analysis in Microsoft Power BI.
Explanation
Option C is correct because configuring a task agent to generate fraud risk scores leverages automation to preprocess and analyze transaction data, which can then be reviewed by human analysts for final decision-making. This approach aligns with the requirement of ensuring that escalations reach a human analyst, thereby maintaining oversight and accuracy in detecting potential fraud cases.
