Question
The Human Resources department is conducting a class for new employees when the air conditioning stops working. Which of the following should the instructor do FIRST?
- A. Report the incident to the maintenance department. Correct
- B. Tell the employees it is not unbearable and continue with the course.
- C. Cancel the class and reschedule the class for another time.
- D. Continue on with the instruction ignoring the temperature issue.
Explanation
The first step with a facilities problem is to report it to the people who can fix it, since the physical environment directly affects learner comfort and attention. Ignoring the issue or dismissing it hurts learning, and cancelling the class is premature before maintenance has had a chance to resolve it.
