Question
An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?
- A. Use humor that will create a positive mood. Correct
- B. Tell the learners that the class will run late that day.
- C. Have the learners introduce themselves.
- D. Proceed with the course material.
Explanation
Appropriate, light humor relieves tension and lifts the mood so learners become receptive before instruction starts. Announcing that class will run late worsens the mood, and introductions do not address the frustration. Proceeding straight into the material ignores the learners' state, which reduces engagement and retention.
