Question
A document that outlines the scope of a project, specific deliverables, scheduling, and additional specific details from the client/buyer is called a:
- A. statement of work. Correct
- B. standard operating procedure.
- C. master service document.
- D. service level agreement.
Explanation
A statement of work (SOW) is the contract document that defines the project scope, the specific deliverables and tasks, the schedule and other details the buyer requires from the provider. A service level agreement instead defines measurable service commitments such as uptime and response times, a standard operating procedure documents how routine internal tasks are performed, and a master service agreement sets general terms that individual SOWs are written under.
