Question
A cloud administrator for an ISP identified a vulnerability in the software that controls all the firewall rules for a geographic area. To ensure the software upgrade is properly tested, approved, and applied, which of the following processes should the administrator follow?
- A. Configuration management
- B. Incident management
- C. Resource management
- D. Change management Correct
Explanation
Change management is the process that requests, tests, approves, schedules and documents changes to production systems, which is exactly what is needed to roll out the upgrade safely. Configuration management tracks the settings and baselines of systems but is not the approval workflow for a change. Incident management restores service after an outage, and resource management deals with allocating capacity and assets.
