Question
A company is building a contact center application and wants to gain insights from customer conversations. The company wants to analyze and extract key information from the audio of the customer calls.
Which solution meets these requirements?
- A. Build a conversational chatbot by using Amazon Lex.
- B. Transcribe call recordings by using Amazon Transcribe. Correct
- C. Extract information from call recordings by using Amazon SageMaker Model Monitor.
- D. Create classification labels by using Amazon Comprehend.
Explanation
Amazon Transcribe is designed to convert spoken language in audio files into text, which allows the company to transcribe customer calls and gain insights from the conversations. This meets the requirement of analyzing and extracting key information from the audio of customer calls.
